A few issues

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mika12346456
Posts: 1
Joined: Fri Jul 10, 2020 8:30 pm

A few issues

Post by mika12346456 » Fri Jul 10, 2020 8:35 pm

Hello, Aster team!

I am currently on the trial period and looking forward to purchase the software as it really fits me needs.

I have two monitors on 1 gpu both connected via hdmi

Currently I have 2 issues which are really critical to me:
1) TeamViewer does not work while Aster in enabled. The program opens fine, but my ID is not showing and I can't connect to other IDs(it is just hanging on connecting) Teamviwer version is 15.7.6
2) Screen timeout does not work on any of my monitors. Windows setting is getting ignored. The screens go down after 15 sec no mater what I do.

Please advise, thank you

psychrabi
Posts: 78
Joined: Tue Jul 04, 2017 1:49 pm

Re: A few issues

Post by psychrabi » Mon Oct 12, 2020 10:22 pm

Instead of teamviewer, try using Anydesk (Do not install, just run) or Prasec (can install, use same account to connect back from remote pc)

as for the screentimeout, try set "Screensaver" option to set as well as power option set "turn off monitor after" to never in windows power options.

danialryder
Posts: 1
Joined: Mon Oct 26, 2020 4:43 am

Re: A few issues

Post by danialryder » Mon Oct 26, 2020 4:47 am

Thanks guys. It was helpful

andyhilton27
Posts: 1
Joined: Sun Nov 01, 2020 9:12 pm

Re: A few issues

Post by andyhilton27 » Mon Nov 02, 2020 9:01 pm

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